“Framed Glenwood is the best experience with eye care I’ve ever had. I loved my doctor in LA circa 2005, but had never had any reason for loyalty before or after that (so I kept going there on trips ever since), until I found Framed Glenwood. After two terrible experiences with recommended spots in town, I was delighted to find Dr. Herold and Kat! Kat is so warm and welcoming, and seems to know everyone who comes in the store. Dr. Herold is kind and professional and thoroughly discusses everything with his patients. Their care is first rate, customer service is incredible, and they have a great selection of frames and options for contact lenses even thought it’s a quaint place. I would 100% recommend this spot, and will miss them now that I have moved out of state. I’m sure I’ll be going back, though, if history repeats!”
“Kat was incredible. I love that they had so many unique frames, many with meaningful stories and backgrounds (made from vinyl, benefiting Flint, MI, for instance). Also appreciated the covid-safety measures they took and how communicative and helpful Kat is. Highly recommend.”
“Awesome local business and excellent eye care. Dr. Herold was very professional and took his time to explain exactly what he was doing. Kat was also very knowledgeable and easy to work with. You can tell that they both take so much pride in what they are doing. I truly appreciated the care they took around COVID and felt comfortable during the exam. Would highly recommend this practice to anyone looking for an optometrist.”
“Extremely helpful. Showed me several pairs that would look good on my face that I would have never thought looked good on me. She was very nice and helpful I loved that someone could definitely give input on me choosing the right pair when I asked. I will definitely go back.”
“Both my husband and I have been going to Dr. Harold for years. He is always very professional and a wealth of information. He makes sure that your eyes are being kept in their best condition. Kat is wonderful too. She is so friendly and truly helps make the entire process smooth and enjoyable.”
“Absolutely wonderful! Kat and Dr. Herold are accommodating, informative, and thoughtful about your entire eye care experience. They are taking the utmost precautions with COVID and made me feel very comfortable. Dr. Herold is patient and intentionally creates an environment for patients to feel comfortable asking questions to make sure they are making informed, long-term decisions.”
“THE BEST! Dr. Herold certainly has an eye for excellent customer service! His patience and kindness is so welcoming. My contact and lenses prescription is perfect! I’m obsessed with my new designer frames and my daily contacts fit so comfortably. I highly recommend Framed Glenwood for your eyewear and eyecare.”
“Nicest experience I have had in quite a while. Kat and Dr Herald were absolutely amazing. I didn’t feel rushed all my questions were answered, totally approachable professional and wonderful people. So nice to start seeing small businesses thriving with delightful people behind them. I will definitely go back and I am a medical professional so my bar is relatively High.”
“Hands down the warmest, inviting, professional, and flat out fun experience I’ve had at an optometrist’s office. By chance, I was walking by the office as it was opening on a Saturday morning. I can’t imagine ever just popping into an optometrist’s office, but this place doesn’t have that old clinical feeling of your mom & dad’s eye doctor. The shopfront is cool and modern. Dr. Herold and Kat have done a fantastic job of making their office welcoming to the entire neighborhood. It fits in perfectly among the hip restaurants and cafes surrounding it. Trust me, it’s true.
Dr. Herold took his time to explain each step of the exam process and was one of the most personable doctors I’ve ever had. So much so that I hung around for at least 30 minutes longer than I probably needed to, just to talk about movies and the neighborhood.
And then there is Kat. She’s selected all the frames you see and is more than happy to talk to you about all of them. She helped me find a TON of options and was so glad to give me the time I needed to try everything on and make up my mind.
I can’t make this any more clear – if you live in the area, this has got to be your go-to for glasses and eye care. Period.”
“I had a really bad experience at my last eye doctor. My eyes have changed rapidly inside 4 months. Nothing makes you change eye doctors faster than backing your Porsche into a wall due to the wrong script and 6-week wait on average to get new scripts.
I was referred to Framed by a friend. I had my first appointment last week. They have done more and provided better customer service within 6 days than my last doctor did in 4 months. I walked out with trials meant to work for me, and the doctor had me wear the contacts for 30 minutes before testing my eyes again to see if they should work as my eyes adapted. I had a follow-up within days, and contacts were delivered the next day. Customer service and expertise are both top-notch. I highly recommend!!!”
“This was absolutely the best experience I have ever had! Dr. Herold was attentive and extremely thorough. He took the time to listen to my concerns, as well as, make recommendations to ensure my eyes stay healthy.”
“My experience at Framed Glenwood was 10/10. Both Dr. Herold and Kat were extremely friendly, professional and informative. They were also very quick – I was in and out in half an hour. Lastly, I really appreciated the modern atmosphere and refined curation of frames. Highly recommend!”
“Dr. Herold and Kat are fantastic. the exam experience is easy and they’re always so attentive. it’s wonderful to have an eye care option right in our neighborhood”
“Absolutely wonderful! Kat and Dr. Herold are accommodating, informative, and thoughtful about your entire eye care experience. They are taking the utmost precautions with COVID and made me feel very comfortable. Dr. Herold is patient and intentionally creates an environment for patients to feel comfortable asking questions to make sure they are making informed, long-term decisions”
“This was absolutely the best experience I have ever had! Dr. Herold was attentive and extremely thorough. He took the time to listen to my concerns, as well as, make recommendations to ensure my eyes stay healthy.”
“Very professional and friendly office. I called to inquire and was told I could come right in and there was no wait time. Definitely would recommend it!”
“The office is nicely decorated. And, the receptionist is very pleasant and helpful. The doctor was very professional and he explained the exam procedures and I did not feel rushed.”
“Took my husband there to get glasses. So easy from EAV. Nice collection of glasses. Very friendly. If I ever need glasses, I will be there to get them!”
“Dr. Herold is great! Betty is awesome too.
I am extremely farsighted and have been in contact and glasses since I was 13 months old. Framed opened up in my neighborhood so I decided to stop in since I needed a new eye doctor after leaving my last one.
Dr. Herold is very patient and kind and explains things very well. He listens to what is important to his patients and does his best to correct vision while keeping his patients happy. He tried me out in 2 new contacts after hearing me out about the price and clarity being both important. After trying dailies, he put me in a toric lens. I fell in love with the toric. These topics are VERY economical as opposed to my last doctor who wanted to put me in a toric that was going to cost $600/year (the reason I left him as I felt he was always trying to overcharge me for things).
I really love Framed Glenwood. I live in the neighborhood and it’s nice to have an eye doctor so close who cares about his patients. I definitely recommend going here.”
“I decided to use Framed for my most recent eye exam because it’s in my neighborhood. The doctor was very thorough, patient, and willing to explain the procedures and answer all my questions. Chris was a lot of help with picking frames and told me all about my VSP insurance and FSA benefits, which I’d never used before and was clueless about. They had a great selection of frames, let me try on a ton of them, and the office and equipment were in great shape. Very happy they moved in!”
“They are awesome!!!! My husband and I both had an eye exam and got glasses and contacts.”
“Great service, great frames, great staff.”